V11.02: The “Insecurity” of Email: No Email Claims

If we receive an email with a claim and/or claims documentation, the sender will get a message back from us advising that we don’t accept claims by email and redirecting the individual to our Secure Claims Portal.  We will then permanently delete the email from our email server without opening it to protect the sender’s privacy and to avoid any email-related viruses.


Sending any private information – such as your social security number, birth date or medical-related information - by email is not safe for anyone concerned because:

  • Anyone with the tools to eavesdrop on network connections can view the emails in transit.
  • You cannot positively identify the sender of emails making email attachments a security risk.
  • It is very easy for IT staff to get into your email.
  • You have no privacy rights to any emails sent or received using your work email address. 

Electronic Fax and Scan-To-Email Systems:   If you use a scan-to-email or electronic fax system, be sure to delete your original data file from your sent folder or in-box.  Please note that if you are using your employer's electronic fax, scan-to-email or other electronic scan systems, their system might store electronic copies in a part of the system that you cannot access. 


Keep in mind that your Employer "owns" any communication sent using their email addresses as well as any documents or materials stored on their computers and network. Management and other authorized staff have the right to access any material in your email or on your computer at any time.


IMPORTANT:   You cannot consider your electronic communications, files or data storage or your access to that data to be private if it is created, transmitted by or stored at work or using work-related computers, electronic faxes, scanners and other electronic systems.  

Employers:         We recommend that your employee handbook and internal security/privacy procedures specifically address the issue of the use of company email accounts, scanners and electronic faxes to send or receive personal emails, electronic faxes and scans, including any personally- or medically-private information or attachments. 



FlexToday’s Secure Claims Portal offers instantaneous transmission of electronic documents using secure, 128-bit SSL-encryption.   We generally only accept documents in Adobe Acrobat but most scanners will output to Adobe so this is an extremely flexible option that is also secure.  No need to remember a password, just click on the link (www.FlexToday.com, Secure:  Claims Portal), select the file, add your name and email address in the add-a-message section and it’s done.

This blog is presented for the consideration of our clients and business associates.  It is not intended to be legal, accounting, tax or professional advice. This information is not directed to any specific situation or individual and we do not assume liability for the use of or reliance on this information.  FlexToday respects your privacy and will make every effort to preserve your privacy but we do not and will not assume responsibility or liability for the content or use of any information you choose to post to this blog.  The comments posted on this blog are not necessarily those of FlexToday, Inc. or its employees or representatives.   This is a brief version of our privacy policy. For more information on our privacy policy, please refer to our main website,

Copyright 2011 FlexToday, Inc., All Rights Reserved

FlexToday, Inc.
Email: Flex (at) FlexToday.com
PH 800 995 5373 or 559 432 6800


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